How to book a tour

We assume that you carefully read our web pages with information about your rights and our policies: Terms and Conditions Payment and Cancellation Policy.

Step 3: Provide us with details of your travel plans

Please fill in the information on the booking page. Some questions are voluntary, but keep in mind that our travel advisors need as much information as possible to create the perfect vacation for you.

Step 4: Submit Your Booking

After filling all the necessary information, please click the “Booking” button?

We may send you again a message with specific questions if the information that you provided in your booking request and in your sent e-mail is not clear to us. Your answers will enable us to prepare a proposal offering you the best deals.

Step 5: Design an itinerary for you and prepare a quote

With your answers to our questions we will design a plan for your tour including details of hotels, sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these later.

Step 6: Amend the proposed itinerary

Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, hotels or flights. You may ask as many questions as you like when tailoring your tour.

Step 7: Revise itinerary and send a new quote

We will answer all your questions. With your additional requests and amendments we will revise the original itinerary and send it to you with a new quotation. Steps 5 and 6 may be repeated until you are completely satisfied with the final tour plan.

Step 8: Accept our proposal and complete the payment procedures

When you have finished ‘Perfecting your tour’, received our final proposal and decide to accept our offer, there are only two things left to do:

• Send us an e-mail stating your acceptance of our offer
• Complete the payment procedures as you can find in our e-mail send to you.

Payments can be made by using our payment methods

Our cancellation policy will apply once you have submitted your credit cards or other methods of payment.

Step 9: Secure and confirm your booking

Upon receiving your deposit, we will immediately start making the reservations. All of the flights, hotels and other items in the itinerary were available at the time we made the proposal. However, we are not able to guarantee their availability until we have secured the bookings after receiving your deposit. The earlier that you confirm our proposal, the more likely we can adhere to the proposed itinerary. If we are not able to book part of the flights or hotels as proposed, we will suggest alternative options and ask for your approval before securing the booking.

Step 10: Confirm your booking and charge your credit card (Deposit or full payment)

The process of confirming your tour will take 1-10 days depending on how early we receive your acceptance of our offer and the uniqueness of your tour. If required for your visa application we will e-mail you a ‘Reservation Confirmation’ on our company stationery.

Our reservations department operates from 7h00am to 7h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you.

Upon arrival in Vietnam you will be met at the airport by an Opentour JSC representative holding a sign containing your name. If for any reason you do not immediately see your representative, a cell phone number is provided on the reservation confirmation which can be used to contact them (This rarely happens, but sometimes the airport is exceptionally busy and the two parties do not see each other immediately). From here you are in the care of an experienced our tour guide (if you have booked a package tour)